Return & Refund Policy
At NAWSNOIR, every piece is created with intention, care, and quality control. As a small, independent startup brand, we currently operate with limited inventory and production capacity. Because of this, all sales are final, and we do not accept returns or exchanges at this time.
That said, your satisfaction matters to us.
If you receive an item that is defective, damaged, or incorrect, or if you experience an issue with your order, we encourage you to contact us directly.
Please email us at support@nawsnoir.com within 7 days of delivery, including your order number and a brief description of the issue.
Each request is reviewed case by case, and in certain situations, a refund or replacement may be approved at our discretion.
Please note:
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We cannot offer refunds for incorrect sizing or buyer’s remorse
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Items must be unworn, unwashed, and in original condition to be eligible for review
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Approved refunds are issued to the original payment method
We truly appreciate your support of a growing brand and your understanding as we continue to scale responsibly. If you have any questions at all, don’t hesitate to reach out — we’re here to help.
Customer Care
We’re committed to providing clear communication, quality products, and respectful support at every step of your experience with us.
As a small, independent brand, we handle all customer inquiries directly and do our best to respond as quickly and thoroughly as possible.
How to Reach Us
For any questions regarding orders, shipping, products, or general inquiries, please contact us at:
We aim to respond within 24–48 business hours. During high-volume periods such as product launches or sales, responses may take slightly longer — we appreciate your patience.
Order Support
If you experience an issue with your order (including damaged, defective, or incorrect items), please reach out within 7 days of delivery with:
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Your order number
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A brief description of the issue
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Clear photos if applicable
Each case is reviewed individually to ensure a fair resolution.
Transparency & Respect
We believe in honest communication and mutual respect. While we may not be able to accommodate every request, we promise to:
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Treat every customer with fairness and professionalism
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Review concerns thoughtfully and case by case
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Communicate clearly and respectfully at all times
Growing With Us
NAWSNOIR is a growing brand built from the ground up. Your support, feedback, and understanding mean everything to us as we continue to improve and evolve.
If you ever have a question or concern, don’t hesitate to reach out — we’re here for you.
Privacy & Safety
We collect only the information necessary to process orders, provide customer support, and operate our website. This may include your name, email, shipping address, and order details.
All payments are processed securely through trusted third-party providers. We do not store or have access to your full payment information.
Your personal data is never sold or shared with third parties outside of what’s required to fulfill your order or comply with legal obligations.
We take reasonable steps to protect your information and use secure platforms to ensure a safe shopping experience.
Our website may use cookies to improve functionality and user experience. You can manage cookie settings through your browser.
You may request access to or deletion of your personal information at any time by contacting us at:
This policy may be updated as the brand grows. Continued use of our site constitutes acceptance of these terms.